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2.  Development of a primary care physician task list to evaluate clinic visit workflow 
BMJ quality & safety  2011;21(1):47-53.
Background
Interventions designed to improve the delivery of primary care, including Patient-Centered Medical Homes and electronic health records, require an understanding of clinical workflow to be successfully implemented. However, there is a lack of tools to describe and study primary care physician workflow. We developed a comprehensive list of primary care physician tasks that occur during a face-to-face patient visit.
Methods
A validated list of tasks performed by primary care physicians during patient clinic visits was developed from a secondary data analysis of observation data from two studies evaluating primary care workflow. Thirty primary care physicians participated from a convenience sample of 17 internal medicine and family medicine clinics in Wisconsin and Iowa across rural and urban settings and community and academic settings.
Results
The final task list has 12 major tasks, 189 subtasks, and 191 total tasks. The major tasks are: Enter Room, Gather Information from Patient, Review Patient Information, Document Patient Information, Perform, Recommend / Discuss Treatment Options, Look Up, Order, Communicate, Print / Give Patient (advice, instructions), Appointment Wrap-up, and Leave Room. Additional subcodes note use of paper or EHR and the presence of a caregiver or medical student.
Conclusions
The task list presented here is a tool that will help clinics study their workflows so they can plan for changes that will take place because of EHR implementation and/or transformation to a patient centered medical home.
doi:10.1136/bmjqs-2011-000067
PMCID: PMC3568931  PMID: 21896667
3.  Employed Family Physician Satisfaction and Commitment to Their Practice, Work Group, and Health Care Organization 
Health Services Research  2010;45(2):457-475.
Objective
Test a model of family physician job satisfaction and commitment.
Data Sources/Study Setting
Data were collected from 1,482 family physicians in a Midwest state during 2000–2001. The sampling frame came from the membership listing of the state's family physician association, and the analyzed dataset included family physicians employed by large multispecialty group practices.
Study Design and Data Collection
A cross-sectional survey was used to collect data about physician working conditions, job satisfaction, commitment, and demographic variables.
Principal Findings
The response rate was 47 percent. Different variables predicted the different measures of satisfaction and commitment. Satisfaction with one's health care organization (HCO) was most strongly predicted by the degree to which physicians perceived that management valued and recognized them and by the extent to which physicians perceived the organization's goals to be compatible with their own. Satisfaction with one's workgroup was most strongly predicted by the social relationship with members of the workgroup; satisfaction with one's practice was most strongly predicted by relationships with patients. Commitment to one's workgroup was predicted by relationships with one's workgroup. Commitment to one's HCO was predicted by relationships with management of the HCO.
Conclusions
Social relationships are stronger predictors of employed family physician satisfaction and commitment than staff support, job control, income, or time pressure.
doi:10.1111/j.1475-6773.2009.01077.x
PMCID: PMC2838155  PMID: 20070386
Job satisfaction; commitment; working conditions; family physicians
4.  Information Chaos in Primary Care: Implications for Physician Performance and Patient Safety 
Purpose
The purpose of this paper is to explore the concept of information chaos as it applies to the issues of patient safety and physician workload in primary care and to propose a research agenda.
Methods
We use a human factors engineering perspective to discuss the concept of information chaos in primary care and explore implications for its impact on physician performance and patient safety.
Results
Information chaos is comprised of various combinations of information overload, information underload, information scatter, information conflict, and erroneous information. We provide a framework for understanding information chaos, its impact on physician mental workload and situation awareness, its consequences, discuss possible solutions and suggest a research agenda which may lead to methods to reduce the problem.
Conclusions
Information chaos is experienced routinely by primary care physicians. This is not just inconvenient, annoying and frustrating; it has implications for physician performance and patient safety. Additional research is needed to define methods to measure and eventually reduce information chaos.
doi:10.3122/jabfm.2011.06.100255
PMCID: PMC3286113  PMID: 22086819
Primary Health Care; Information Management/Informatics; Complexity Science; Medical Errors; Practice Management

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