To determine the efficacy of an automated, interactive, telephone-based health communication intervention for improving glaucoma treatment adherence among patients in two hospital-based eye clinics.
Randomized controlled trial.
Two eye clinics located in hospitals in the Southeastern United States.
312 glaucoma patients aged 18 to 80 years, non-adherent with medication taking, medication refills, and/or appointment keeping
The treatment group received an automated, interactive, tailored telephone intervention and tailored printed materials. The control group received usual care.
Main Outcome Measures
Adherence with medication taking, prescription refills, and appointment keeping measured by interviews, medical charts, appointment records, and pharmacy data.
A statistically significant increase was found for all adherence measures in both the intervention and control groups. Interactive phone calls and tailored print materials did not significantly improve adherence measures compared to controls.
During the study period, patient adherence to glaucoma treatment and appointment keeping improved in both study arms. Participation in the study and interviews may have contributed. Strategies that address individuals’ barriers and facilitators may increase the impact of telephone calls, especially for appointment keeping and prescription refills.