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Logo of brjgenpracRCGP homepageJ R Coll Gen Pract at PubMed CentralBJGP at RCGPBJGP at RCGP
Br J Gen Pract. 2015 July; 65(636): 340.
Published online 2015 June 29. doi:  10.3399/bjgp15X685573
PMCID: PMC4484918

Continuity of care is very important

Denis Pereira Gray, Emeritus Professor
St Leonard’s Research Practice, Exeter. E-mail: moc.tenretnitb@yargarierep.sined
Kate Sidaway-Lee, Research Assistant
St Leonard’s Research Practice, Exeter.
Eleanor White
Student on BSc course, Exeter Medical School, Exeter.

We congratulate Ridd et al on an interesting approach to cancer diagnosis in general practice, but were disappointed that in 2015 they could write:

‘Seeing the same doctor is associated with higher patient satisfaction but evidence that it makes a difference to patient outcomes is weak.’ 1

Patient satisfaction is itself a major patient outcome, not something separate.

Prospective randomised trials in this field can be unethical, so that much of the available evidence is observational. However, two randomised controlled trials have been done and both were positive for continuity of care.2,3

Numerous international studies reveal that continuity of generalist care is significantly associated with better compliance, better care for people with diabetes, the development of trust in medical generalists by patients, provision of more personal preventive care, significantly fewer hospital admissions for elderly ambulatory care, and lower all-cause mortality. The large number of studies reported are not in equipoise, there are several with no definite result, but about 100 with a positive association, and only three, including Ridd et al,1 with an adverse effect.

On the balance of probabilities, continuity of generalist care is beneficial to patients, and both patients and clinicians deserve to hear that message.


1. Ridd MJ, Ferreira DL, Montgomery AA, et al. Patient–doctor continuity and diagnosis of cancer: electronic medical records study in general practice. Br J Gen Pract. 2015 doi: 10.3399/bjgp15X684829. [PMC free article] [PubMed] [Cross Ref]
2. Wasson JH, Sauvigne AE, Mogielnicki RP, et al. Continuity of outpatient medical care in elderly men. A randomized trial. JAMA. 1984;252(17):2413–2417. [PubMed]
3. Flint C, Poulengeris A, Grant A. The ‘Know Your Midwife’ Scheme: a randomised trial of care by a team of midwives. Midwifery. 1989;5(1):11–16. [PubMed]

Articles from The British Journal of General Practice are provided here courtesy of Royal College of General Practitioners