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Logo of jwhMary Ann Liebert, Inc.Mary Ann Liebert, Inc.JournalsSearchAlerts
Journal of Women's Health
J Womens Health (Larchmt). 2012 March; 21(3): 326–333.
PMCID: PMC3298673

Patient-Centered Care: The Influence of Patient and Resident Physician Gender and Gender Concordance in Primary Care

Klea D. Bertakis, M.D., M.P.H.corresponding author1 and Rahman Azari, Ph.D.2



Patient-centered care (PCC) is thought to significantly influence the process of care and its outcomes and has been identified as part of a comprehensive strategy for improving our nation's healthcare delivery system. Patient and physician gender, as well as gender concordance, may influence the provision of PCC.


Patients (315 women, 194 men) were randomized to care by primary care resident physicians (48 women, 57 men). Sociodemographic information, history of health risk behaviors (tobacco use, alcoholism, and obesity), and self-reported global pain and health status were collected before the first visit. That visit and subsequent patient visits to the primary care physician (PCP) were videotaped during the year-long study period. PCC was measured by coding all videotapes using a modified version of the Davis Observation Code.


No significant gender differences in PCC were found between the male and female patients; however, female physicians provided increased PCC to their patients. The greatest amount of PCC was seen in the female patient-female physician gender dyad. Regression analyses, controlling for other patient variables, confirmed that female concordant dyads were associated with a greater amount of PCC. There was no significant relationship for the male patient-male physician concordance (vs. disconcordance).


These findings highlight the influence of gender in the process of care and provision of PCC. Gender concordance in female patient-female physician dyads demonstrated significantly more PCC. Further research in other clinical settings using other measures of PCC is needed. A public mandate to provide care that is patient-centered has implications for medical education.


The Institute of Medicine (IOM) has presented a strategy for improving the quality of our nation's healthcare delivery system in the 21st century. One of the main areas for improvement was identified as a need for “patient-centeredness.”1 This was described as healthcare that is respectful and responsive to patient needs, values, and preferences and encourages shared clinical decision making.

Patient-centeredness is increasingly being considered a proxy for high-quality personal care, and researchers have sought to link this approach with improvements in the process of care and its outcomes. Although patient-centered care (PCC) has been associated with improved patient health outcomes, there is still a need for more consistent research in this area.27 Several studies have demonstrated an association between PCC and patient satisfaction813; however, others have failed to confirm this relationship.1417 There is preliminary evidence for an association between patient-centered communication and the use of healthcare resources. It has been reported that patients who perceived that their visit had been patient-centered received fewer diagnostic tests and referrals in the subsequent 2 months.4 Others have demonstrated that physicians who had visits with standardized patients characterized by greater amounts of patient-centered communication also had lower expenses for diagnostic testing.18 We recently reported that PCC in the primary care setting was significantly associated with decreased use of healthcare services and subsequent lower total annual charges.19

There are numerous studies that provide compelling evidence for the influence of both patient and physician gender2029 and patient-physician gender concordance21,3035 on the physician-patient interaction and the process of care.

Both patient and physician gender impact the process of medical care. Female patients have been demonstrated to ask more questions, get more information, receive more counseling and preventive services, and have more participatory visits than male patients.2023 These behaviors are all elements of a patient-centered interaction. Male and female physicians have also been found to have different communication styles during medical encounters. Female primary care physicians (PCPs) engage in more information sharing, discussion of psychosocial topics, partnership building, and encouragement of patient participation in their interactions with patients.2429 Taken together, these behaviors represent a patient-centered communication style, reflecting a closer aligned therapeutic environment of greater engagement and partnership.26 Male physicians, on the other hand, tend to devote more time to technical practice behaviors, such as history taking.2229

There are reports suggesting that gender concordance and discordance, in same-gender and opposite-gender patient-physician dyads, also influence the provision of PCC.21,3035 Female patients seen by female physicians have been observed to have the highest patient-centered scores for their visits compared to female patients seeing male physicians and male patients seeing either female or male physicians.30

We sought to contribute to the findings of previous studies examining the influence of patient and physician gender and gender concordance on the provision of PCC. By controlling for patient sociodemographic characteristics, health risk behaviors, pain, and mental and physical health status, which all have previously been demonstrated to impact the patient-physician interaction, we hoped to decrease possible sources of bias that may have been present in other studies.17,21,29,3644 Based on the literature and our own previous research findings, we hypothesized that female patients would be more likely than male patients to have visits incorporating PCC, female physicians would have more patient-centered practice style behaviors than male physicians, and the greatest amount of patient-centered medical care would be seen in gender concordant dyads between female patients and female physicians.

Materials and Methods

Study subjects

This was part of a larger study examining physician practice styles and associated patient outcomes in family medicine and internal medicine resident physicians. The study population consisted of new patients calling for outpatient appointments at a university ambulatory care center. Of the first 956 nonpregnant adults without a preference for a specific physician or specialty who called for an appointment after the study began, 821 (85%) agreed to participate. These patients were then randomly assigned for primary care at either the family practice clinic or the general medicine clinic. Three hundred twelve (38%) of these patients were excluded because they did not keep their appointment or could not be included in the study for scheduling reasons. A total of 509 patients (315 women and 194 men) participated in the study, providing informed consent as required by the institutional human subjects review committee. Medical care was provided by 26 family practice and 79 general internal medicine second and third year residents. These 105 primary care physicians (48 female and 57 male) each saw an average of 4.8 patients (standard deviation [SD] 4.6 patients). The female physicians saw 135 female and 49 male patients, and the male physicians saw 180 female and 145 male patients. It should be noted that the curricula in both the family practice and internal medicine residency programs follow the general requirements for residency training. Any relative differences in general behavioral medicine training should have been controlled through the randomized assignments of new patients to the two clinics.

Study design

Before the initial visit with their primary care provider, patients were interviewed in order to collect sociodemographic information, history of tobacco use, screening for alcoholism using the Michigan Alcohol Screening Test (MAST), global pain using the Visual Analog Pain Scale, and self-reported health status using the Medical Outcomes Study Short Form-36 (MOS SF-36). Height and weight were also measured in order to calculate the patient's body mass index (BMI). Physicians were not provided with previsit interview patient data in order to avoid influencing their behavior. The entire medical visit was then videotaped in examination rooms equipped with discreet wall-mounted video cameras. Subsequent patient visits to their primary care providers were videotaped throughout the course of the 1-year study period.

Study measures

The BMI is the recommended method for measuring obesity in clinical settings and is calculated as weight in kilograms divided by the square of height in meters.45 Patients were designated nonsmokers if they reported that they had never smoked or had not smoked tobacco for ≥15 years; this was based on a recent report by the Surgeon General on the health consequences of smoking and the benefits of quitting.46 The short version of the MAST was used to detect alcoholism; this has been shown to be a reliable screening instrument in detecting alcoholism in both clinical and nonclinical settings.47 The Visual Analog Pain Scale, measuring the level of global pain experienced at the time of the medical visit, is widely used in research monitoring pain levels as an explanatory variable or outcome measure.48,49 The MOS SF-36 is a reliable and valid 36-item questionnaire made up of eight scales (general health, physical function, physical role, mental role, social function, pain, energy, and mental health) that is scored so that higher scores reflect better health status.50,51 Summary measures describe a physical component score (PCS) and a mental component score (MCS).52,53

PCC was measured by coding the videotapes using a modified version of the Davis Observation Code (DOC) (Table 1).54 DOC is a reliable and valid interactional analysis system (consisting of 20 clinically relevant behaviors) that has been used previously to describe physician practice style differences in a variety of previous studies.3644, 5461 Different clusters of physician practice behaviors have also been identified to characterize practice styles based on an evaluation of the clinical and statistical relationships among the 20 DOC codes. These practice behavior clusters include from 1 to 8 of the DOC-coded behaviors: Technical, Health Behavior, Addiction, Patient Activation, Preventive Services, and Counseling.

Table 1.
Individual Davis Observation Codes and Clusters

Grounded in PCC theory and literature, we created a modified DOC PCC interactional analysis system (bold in Table 1). Mead and Bower62 characterized the patient-centered approach as a multifaceted construct differing from the traditional biomedical approach in several key ways, each focusing on a specific aspect of the doctor-patient interaction: understanding the patient's illness within a broader biopsychosocial context, appreciating the patient's experience of illness, advocating for an egalitarian relationship, creating a therapeutic alliance, and acknowledging the impact of the participants' personal qualities on the medical encounter. These key dimensions of PCC were considered when including the specific DOC items in our modified instrument measuring PCC. Because the establishment of an egalitarian relationship and therapeutic alliance is such an important element of PCC, we selected the DOC behaviors included in the Patient Activation Cluster (Health knowledge, Patient question, and Chatting). Chatting also reflects a portion of the influence of the physician's and patient's personalities on the interaction. Counseling was also included to identify psychosocial issues impacting the patient. The Treatment effects code seeks to measure how the illness and its treatment affect the patient. This differs from the Compliance item, in which the emphasis is on whether the patient is adherent with what the physician has previously instructed him or her to do. The Nutrition and Exercise codes focus on patient lifestyle and are an exchange of information between doctor and patient, as contrasted with Health promotion, in which the physician asks for a specific change in the patient's behavior.

The number of successive 15-second intervals in which these 8 PCC codes were observed was expressed as a percentage of the total number of DOC-coded behaviors, reflecting the relative emphasis on PCC during the visit. To determine the presence of any observer bias, approximately 20% of the videotapes were coded by a second observer, with a stratified kappa coefficient of agreement of 91.6%.63

Statistical analyses

Regression models were estimated to investigate the association of PCC with patient and physician gender by controlling for variables previously found to impact medical encounters, such as patient age, education, race, income, obesity, smoking status, alcohol abuse, global pain, mental health status, and physical health status. Gender concordance between patient and physician was also studied as an explanatory variable in subsequent analyses.


There were 509 study participants, including 315 (62%) women and 194 (38%) men. Mean age and education were 41.74 years and 12.61 years, respectively. The patients were 62.67% white and 37.33% nonwhite. Over 80% of the patients had incomes<$30,000. The mean BMI was 29.76 (just below the obesity level of BMI equal to 30). The study group included 67.85% smokers and 7.69% who abused alcohol. The mean global pain score was 41.13 (scale 0–100). Patients' mean self-reported health status was 43.99 for mental health and 40.44 for physical health. These are below the established national mean of 50 for both (SD 10), as measured by the MOS SF-36 physical and mental health components. Over the 1-year study period, the patients' PCC averaged 15.52%. Gender-specific patient sociodemographic health information and PCC received are shown in Table 2. It should be noted that there were no statistically significant differences in patient characteristics among patients seen by male and female residents.

Table 2.
Sociodemographic, Health Variables, and Patient-Centered Care Data for Women and Men

Using pooled t tests, no significant difference in PCC was found between the male and female patients (p=0.6258); however, female physicians provided a significantly greater amount of PCC (16.25% vs. 15.02%) over the study period (p=0.0267).

Regression equations were used to examine the association between patient-centeredness scores and patient gender, controlling for age, education, race, income, obesity, smoking, alcohol abuse, global pain, mental health status, and physical health status. As stated previously, these factors have been demonstrated to influence the patient-physician interaction. In addition, there were significant patient gender differences in education, income, BMI, smoking status, alcohol abuse, and self-reported global pain and mental and physical health status in our study group (Table 2). Patient gender continued to be a nonsignificant factor (p=0.4819) in the provision of PCC over the study period. Likewise, physician gender was analyzed in regression equations as a determinant of year-long PCC, controlling for the same patient variables. Here, physician gender was associated with the provision of PCC but did not reach statistical significance (p=0.0660).

Next, mean PCC over the year was calculated for the four different patient-physician dyads. As seen in Table 3, the highest percentage of patient-centeredness took place in visits between female patients and female physicians (16.50%), followed by visits where male patients were cared for by female physicians (15.54%). Next were visits between male patients and male physicians (15.22%), and the lowest percentage of PCC was observed in the visits of female patients and male physicians (14.87%). Despite these notable differences, a crude comparison of these means, without adjusting for patient characteristics, did not achieve statistical significance (p=0.1072).

Table 3.
Mean Percentage of Patient-Centered Care over 1 Year in Four Patient-Physician Gender Dyads

The effects of patient-physician gender dyads were further explored with regressions in which PCC was explained by gender concordance vs. discordance, controlling for age, education, race, income, obesity, smoking, alcohol abuse, global pain, mental health status, and physical health status. In our regression model, there are two variables, male patient-male physician and female patient-female physician. Different genders for patient and physicians serves as the baseline. The results are displayed in Table 4. Female patient-female physician gender concordance vs. discordance was significantly associated with a greater amount of PCC provided (p=0.0434); however, there was no significant relationship for the male patient-male physician concordant dyad.

Table 4.
Standardized Estimates from Regression Equations in Which Patient-Centered Care over 1 Year is Explained by Patient Age, Education, Race, Income, Obesity, Smoking, Alcohol Abuse, Global Pain, Mental Health Status, and Physical Health Status in Concordant ...


Although there are many other variables associated with PCC,17 this study is one of the first to examine the relationship of patient and physician gender and their concordance on the provision of PCC.

Our hypothesis that female patients would have medical visits characterized by more PCC was not supported. Given the literature reporting that female patients communicate differently with their physicians and have more participatory visits than male patients, possible reasons for this finding are interesting to explore.2022 The various communication differences noted for female patients in previous studies may not be the same components included in instruments of measuring PCC.2022 Furthermore, these studies employed varied methodologic approaches, including different interactional analysis instruments, use of patient actors or a lack of control for patient variables, a mix of initial and established visits at only one point in time, and lack of information about the kinds of patient-physician gender dyads. The only other study looking specifically at PCC differences between male and female patients found that compared with male patients, females' medical visits had greater PCC. In that study, a different methodology was employed, in which two new standardized patients were seen by each participating physician. In addition, PCC was measured with a different interactional analysis instrument, the Measure of Patient-Centered Communication (MPCC).22 Unfortunately, as Mead and Bower have pointed out,64 the MPCC and other observation-based measures of patient-centeredness have varying levels of reliability and concurrent validity and a lack of consistent significant associations with independent variables, such as patient and physician gender or patient health status. This highlights the challenges to measuring and comparing the findings of studies addressing PCC.

Our hypothesis that female physicians would incorporate more patient-centered practice style behaviors was partially confirmed. Using pooled t tests, we found that female physicians provided significantly more PCC over the study period than male physicians. However, when regressions were used to further examine this association (controlling for patient sociodemographic factor, health risk behaviors, pain, and mental and physical health status), the relationship remained but no longer achieved statistical significance.

It has long been observed that there are important differences in the communication and practice styles of female physicians compared to their male colleagues. Female physicians devote more time to psychosocial issues and partnership building, as well as providing more preventive services.2429 Once again, these communication differences suggest a more patient-centered approach by female physicians but cannot be definitive due to differences in tools used to measure practice behaviors. In the study employing the MPCC to quantify PCC, the results regarding its association with physician gender were inconclusive.23

Our final hypothesis was supported: gender concordance between female patients and female physicians resulted in the greatest amount of PCC observed. On the other hand, the least amount of PCC was observed in gender-discordant visits of female patients seeing male physicians. Regressions examining the relationship of patient-physician gender concordance and discordance on PCC, again controlling for patient variables, confirmed that female patient-female physician concordance vs. discordance was significantly associated with more PCC being provided. There was no significant association for male patient-male physician concordance. It would appear that the differential communication patterns for female physicians and female patients are additive in their concordant pairing, leading to measurable differences in the amount of PCC provided in this dyad. These findings are compatible with those of other researchers who have also observed similar effects of gender congruence in communication in female-female gender-concordant dyads.21, 30, 6567 Weisman and Teitlebaum35 theorized that this may be through three mechanisms: patients' different expectations of male and female physicians; gender differences among physicians, especially with respect to gender role attitudes; or the increased status congruence between the physician and patient in concordant dyads.

Both male and female patients may have predetermined expectations of female physicians based on stereotypical female roles or past experiences with female health providers. These may cause patients to expect women physicians to be more empathic and nurturing than male physicians. These expectations may then be reinforced by subtle physician gender differences and responses, which in turn influence the patients' interaction with the female physician, leading to greater comfort in sharing information, asking questions, and therapeutic partnership building.30

Female physicians, who have eschewed more conventional female roles in society to enter the medical profession, may be less likely to adopt a traditional physician-centered approach with their patients. They may also be more willing to involve their patients in decision making, creating an atmosphere of more equally balanced communication during the medical encounter. It might also be anticipated that given traditional male-female roles and interaction dynamics, the female patient-male physician dyad may be less comfortable for both individuals than gender-congruent dyads or male patient-female physician combinations.

Discordance is characterized by less ease and greater power inequality during the patient-physician interaction. Male physicians seeing female patients are more prone to display tension and boredom, both verbally and nonverbally, than are female physicians. This may be related to female patients' longer, more complicated presentation of symptoms. Likewise, female and male physicians may have different reactions to female patients, who have been demonstrated to ask more and be more inquisitive and participatory than their male counterparts. Female physicians may respond by being more patient-centered, whereas male physicians might assume a more biomedical focus.65 It has been shown in a number of studies and venues that a psychosocial oriented consultation (rapport building, asking questions, giving information, counseling) is highest when the physician and patient are both female.66

With the increased participation of women in the medical profession, there is growing interest in how physician and patient gender, as well as patient-physician gender dyads, impact the process of care.67 The number of women in U.S. medical schools has increased steadily over the last three decades. Women went from less than one third of all medical school matriculates in 1982–1983, to 46.9% in 2010–2011.68 The data for 2007 show that 28.3% of all physicians and 31.3% of the family/general practitioners in active practice in the United States are women.69 The tendency for women in medicine to provide PCC, especially for female patients, who make two thirds of all outpatient visits, has implications for the profession. Women may be more likely to be receptive to the evolving criteria for measuring competences in this area, and the strengths women demonstrate in PCC may lead to improvement in process and outcomes of care.70

There is a clear mandate for improving healthcare delivery and providing quality PCC. Our findings suggest that female concordant patient-physician gender dyads incorporate the greatest amount of PCC, and the patients of male physicians receive relatively less PCC. If there are inherent inequalities in medical encounters based on physician gender and the combination of physician and patient gender in consultative dyads, training may be required to address these practice style differences and to improve patient-centeredness during the medical encounter. Medical school and residency curricula should include the principles of PCC. Practicing physicians of both genders can also be effectively trained to use more patient-centered skills and maintain these skills in their practices.71,72

There are a number of limitations to this study that should be noted. Patients were randomized to primary care clinic (family practice or internal medicine), not to specific providers according to gender. As a result, the number of each type of patient-physician gender dyad is not equal (as seen in Table 3). Our research was conducted at a university medical center with primary care resident physicians, who may have different practice styles than community physicians. In addition, patients participating in the study had no preference for specific physician or specialty. These patients may represent a different population and have different sociodemographic characteristics, health risk behaviors, and health status than patients cared for in the community. Controlling for these variables in our analysis, we hope, helped to mitigate those differences.

Future studies of the influence of gender dyads and the process of care will need to focus greater attention on the assessment of patient health outcomes and other indices of quality of care, using consistent communication analyses tools in a wider range of clinical settings.


This project was supported by a grant (R18HSO6167) from the Agency for Healthcare Policy and Research, now known as the Agency for Healthcare Research and Quality.

Disclosure Statement

The authors have no conflicts of interest to report.


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