Search tips
Search criteria 


Logo of nihpaAbout Author manuscriptsSubmit a manuscriptHHS Public Access; Author Manuscript; Accepted for publication in peer reviewed journal;
J Nurs Adm. Author manuscript; available in PMC 2012 November 1.
Published in final edited form as:
PMCID: PMC3236066

The Effect of Hospital Electronic Health Record Adoption on Nurse-Assessed Quality of Care and Patient Safety

Dr Ann Kutney-Lee, PhD, RN, Assistant Professor and Deena Kelly, MS, RN, Pre-doctoral Fellow


The aim of this study was to examine the effect of having a basic electronic health record (EHR) on nurse-assessed quality of care, including patient safety. Few large-scale studies have examined how adoption of EHRs may be associated with quality of care. A cross-sectional, secondary analysis of nurse and hospital survey data was conducted. The final sample included 16,352 nurses working in 316 hospitals in 4 states. Logistic regression models were used to evaluate the relationship between basic EHR adoption and nurse-assessed quality of care outcomes. Nurses working in hospitals with basic EHRs consistently reported that poor patient safety and other quality outcomes occurred less frequently than reported by nurses working in hospitals without an EHR. Our findings suggest that the implementation of a basic EHR may result in improved and more efficient nursing care, better care coordination, and patient safety.

The widespread adoption and “meaningful use” of electronic health records (EHRs) is a national priority. The potential for information systems to assist in addressing the overuse, underuse, and misuse of healthcare services has been long identified by the Institute of Medicine.1,2 Recent estimates report that only 12% of United States (US) hospitals have a basic EHR system in place, whereas fewer (2%) have a comprehensive EHR including decision support elements3—the most effective way to meet the most recent meaningful use criteria.4 Few large-scale studies have examined how adoption of EHRs may be associated with quality of care. Less is known about how nurses—arguably the primary end users of technology systems—perceive quality of care and patient safety in hospitals with implemented EHRs.

The evidence regarding the impact of EHRs on quality of patient care is undeniably mixed despite estimates that these technologies could save the US healthcare system more than 81 billion dollars a year.5 Strong evidence highlights the potential of computerized provider order entry (CPOE)—a component of a basic EHR—in reducing the incidence of medication errors.6 A study of over 3,000 hospitals by McCullough and colleagues7 found that a hospital’s use of an EHR, including CPOE, contributed to significantly better performance on some, but not all, of Medicare and Medicaid Services’ Hospital Compare process-quality measures. In studies of hospitals within single US states, certain elements of EHR systems have been associated with improved quality outcomes, including lower mortality and complication rates.810 An increasing body of evidence highlights the unintended and unanticipated consequences on quality of care after EHR introduction,1113 including increased nursing staffing levels.14 Some studies have noted increased mortality,15 complications,14 and medication errors16 after EHR implementation, whereas others have shown outcomes to be equivocal.17,18

A current systematic literature review on the impact of EHR systems on nursing care is generally positive.19 Overall EHRs are associated with reductions in medication administration errors and time spent on documentation, as well as improved quality of nursing documentation. Nurse communication and workflow seem to be positively influenced by technology as studies have identified nurse satisfaction with improved integration of technology systems into workflow processes, such as documentation, medication, and patient discharges and transfers.20,21 We found only 1 study that examined nurses’ assessments of quality in hospitals that had adopted EHRs. DesRoches and colleagues22 conducted a national survey of more than 3,400 nurses in 2006 (approximately 1,000 of the respondents worked in hospitals) and found that nurses who worked in hospitals with at least a minimally functioning EHR were more likely than other nurses to report nursing excellence and quality improvement efforts in their workplace. Our study expands upon these findings and addresses more specific quality of care outcomes, including patient safety, from the perspective of more than 16,000 hospital staff nurses working in 4 large states in the US. The purpose of this study was to determine whether having a basic EHR was associated with patient safety and quality outcomes as assessed by nurses—the frontline providers of care.


Data Sources

This study was a cross-sectional, secondary analysis of 3 data sources: (1) the 2006 to 2007 multi-state nursing care and patient safety (MSNCPS) survey of nurses collected in 4 large states in the US,23 (2) the 2008 American Hospital Association (AHA) EHR Adoption database,24 and (3) 2007 AHA Annual Survey data.25 The study was deemed exempt from review by the institutional review board of the University of Pennsylvania.

The MSNCPS survey data were collected by mail from large random samples of RNs in California, Florida, New Jersey, and Pennsylvania. More than 98,000 nurses completed the survey (35% response rate). A follow-up survey was sent to nonresponders to determine if response bias was an issue of concern. A 91% response rate was achieved on the follow-up survey and revealed no significant differences in how nurses rated their hospitals.26 The survey included questions about workload and patient outcomes, including items from the Agency for Healthcare Research and Quality (AHRQ) patient safety culture survey. Nurses were asked to identify their employing hospital, and the AHA identification number was used to link the data sources. Staff nurses who worked in direct patient care were used for this analysis.

The 2008 AHA EHR Adoption database is a supplement to the AHA Annual Survey. The data provide information on hospitals’ adoption of EHR components, including electronic clinical documentation (eg, medication lists, nursing notes), results viewing (eg, laboratories, radiology, CPOE), decision support (eg, clinical guidelines, drug alerts), and bar coding (eg, laboratories, medications). The data specify the degree to which these functions are implemented within the hospital, as well as future plans for implementation. The AHA annual survey was used to identify structural characteristics of hospitals such as teaching status, size, and technology status.


Basic EHR System

A hospital was identified as having a basic EHR system if it was reported on the AHA EHR Adoption survey that the following electronic features were implemented in all patient care units: (1) clinical documentation of the demographic characteristics of patients, problem lists, medication lists, and discharge summaries; (2) laboratory reports, radiologic reports, and diagnostic test results, and (3) CPOE for medications. This definition of a basic EHR system was based on the criteria used by Jha and colleagues27 in their initial report on the use of EHR in US hospitals using the AHA EHR adoption data.

Nurse Staffing

Nurse staffing was used as a control variable in this study because more favorable nurse staffing is associated with better patient safety and quality outcomes.28 Staffing was measured by nurses’ survey responses about the number of patients they cared for on their last shift. Responses were aggregated to the hospital level, as nurse staffing was conceptualized as a hospital characteristic for this study. Nurses were included in the measure if they cared for at least 1 but not more than 20 patients.

Nurse-Assessed Quality of Care and Patient Safety Outcomes

Four items on the nurse survey were derived from the AHRQ patient safety culture survey. Nurses were asked to report levels of agreement with statements related to frequency of lost patient information during shift changes and patient transfers, as well as the priority placed on patient safety by hospital management. Responses for these 3 items were scored on a 5-point Likert-type scale from “strongly agree” to “strongly disagree.” Nurses gave their unit an overall grade on patient safety (A, excellent; B, very good; C, acceptable; D, poor; or F, failing). Three additional outcome measures related to patient safety and quality of care were used in the study. Nurses were asked to provide the relative frequency of medication errors on a 7-point Likert-type scale from “never” to “every day.” Medication errors were considered frequent if nurses reported that they occurred more than once a month. Nurses assigned a quality of care rating on 4-point Likert-type scale from “excellent” to “poor” and rated their confidence in patients’ readiness for discharge on 4-point Likert-type scale from “very confident” to “not at all confident.” All nurse-assessed patient outcomes were collapsed into dichotomous categories (“agree/disagree,” “confident/not confident,” etc) for the analysis to aid in the interpretation of the results. Previous work has shown that nurses are a reliable and valid source of data on adverse events and quality of care.29,30

Structural Hospital Characteristics

Three structural hospital characteristics derived from the AHA annual survey were used as control variables as they are often associated with quality of care.31 Hospitals were classified into 3 sizes: small (≤100 beds), medium (101–250 beds), and large (>251 beds). Teaching status was classified into 3 categories based upon the ratio of postgraduate medical residents or fellows to beds: nonteaching, minor (1:4 ratio or smaller), and major (1:4 ratio or larger). Hospitals were classified as having high (vs low)-technology status if the hospital had facilities for open heart surgery and/or major organ transplantations.

Data Analysis

Hospitals were included in the final sample if they had a sufficient number of nurses to provide reliable estimates of staffing and outcomes and had responded to the AHA EHR Adoption survey and the AHA annual survey. The final analytic sample included 16,352 nurses working in 316 hospitals. Descriptive statistics were calculated to assess differences in EHR adoption by hospital characteristics and state. The nurse-assessed patient outcomes were examined descriptively and estimated separately for nurses who worked in hospitals with, and nurses who worked in hospitals without, fully implemented EHRs. At the nurse level, robust logistic regression models that accounted for the clustering of nurses within hospitals were used to examine the effect of EHR adoption on outcomes before and after adjusting for nurse staffing and other hospital characteristics. Odds ratios and 95% confidence intervals were calculated. Analyses were conducted with SAS version 9.2, (SAS Institute, Inc, Cary, NC) and results were considered statistically significant at P < .05.


Only 21 (7%) of the 316 hospitals in the sample had a basic EHR system implemented on all patient care units. Our sample was reflective of the EHR status of hospitals nationally—less than 10% of US hospitals had a fully implemented basic EHR27 in 2008. There were no significant differences between hospitals with and without a basic EHR in terms of staffing levels, size, teaching status, and technology (Table 1).

Table 1
Distribution of Hospital Characteristics by Basic Electronic Health Record (EHR) Adoption

Nurses in hospitals with fully implemented basic EHRs were consistently and significantly less likely to report unfavorable outcomes in their hospitals than did nurses in hospitals without fully implemented basic EHRs (Table 2). That is, lower percentages of nurses in hospitals with fully implemented basic EHRs indicated that poor outcomes occurred more frequently. For example, among the AHRQ patient safety culture items, 16.8% of nurses who worked in hospitals with a fully implemented basic EHR reported that the actions of hospital management did not highly prioritize patient safety, compared with 22.5% of nurses who worked in hospitals without a fully implemented basic EHR (P < .001). Fewer nurses working in hospitals with a fully implemented basic EHR also reported more frequent medication errors, fair/poor quality of care, and poor confidence in patients’ readiness for discharge.

Table 2
Nurse-Assessed Quality of Care and Patient Safety Outcomes in Hospitals by Basic Electronic Health Record (EHR) Adoption

The results of the logistic regression models are displayed in Table 3. For 6 of the 7 outcomes studied, there was a significant bivariate relationship between adoption of a basic EHR and nurse-assessed outcomes. The second set of models included a control for nurse staffing levels. As expected, nurse staffing was a significant predictor of most of the studied outcomes, and although the effect was slightly moderated by staffing levels, the presence of a basic EHR system remained a strong and statistically significant predictor of 5 outcomes. In the fully adjusted models, a basic EHR was a significant predictor of 4 of the 7 outcomes. When compared with nurses working in hospitals without a fully implemented basic EHR, nurses working in hospitals with a fully implemented basic EHR had a 14% (ie, (1 − 0.86) × 100) decrease in the odds of reporting that “things fell between the cracks” when transferring patients between units (P < .05), a 25% decrease in the odds of reporting that actions of hospital management show that patient safety is a low priority (P = .001), an 18% decrease in the odds of giving their unit a poor grade on patient safety (P < .05), and a 17% decrease in the odds of reporting that they were not confident in patients’ readiness for discharge (P < .05).

Table 3
Odds Ratios (ORs) Indicating the Effects of a Basic Electronic Health Record (EHR) on Nurse-Assessed Quality of Care and Patient Safety (n = 16,352 Nurses)


This is some of the first evidence using nurse assessments from a large sample of hospitals to show that implementation of a basic EHR may improve continuity of patient care and promote patient safety. Nurse reports of quality of patient care were compared in hospitals with and without a fully implemented basic EHR. Despite the small numbers of hospitals, we found several associations between the implementation of a basic EHR and better quality of care.

Although nurses in our survey did not comment on the impact of EHR systems specifically, we were able to measure nurses’ assessments of the efficiency and quality of nursing in hospitals in their respective institutions. Nurses working in hospitals with a basic EHR were less likely to report that things fell “between the cracks” when transferring patients between units, and they also were less likely to report that they were not confident in patients’ readiness for discharge. These findings suggest that the level of detail available in EHRs may allow for more comprehensive unit transfer reports, as well as discharge summaries to posthospitalization healthcare providers, in addition to verbal or written reports. Therefore, nursing administrators should be fully engaged in the process of EHR adoption and implementation to ensure effective use and success.19 It is important to note that having a basic EHR was associated with better outcomes independently of nurse staffing, indicating that they both play an important role in the quality of care. We did test interaction models between the presence of a basic EHR and nurse staffing; however, the interaction term was not significant, suggesting that the effect of having a basic EHR is not different for hospitals with varying staffing levels.

Our findings come at an opportune time as healthcare providers are being urged to adopt EHR systems. Beginning in January 2011, hospitals and other eligible healthcare providers were able to register for the Medicare and Medicaid EHR incentive programs.32 These programs were created by the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009, with allotted funds from the American Recovery and Reinvestment Act (ARRA). Under HITECH, federal incentive payments are provided for individual healthcare providers and hospitals to adopt, implement, and demonstrate meaningful use of EHR technologies. The amount hospitals may receive is dependent upon a number of factors; however, base incentive payments begin at $2,000,000. Part of HITECH also stipulates that healthcare providers and hospitals that receive payments from Medicare are required to demonstrate meaningful use of EHR technology by 2015 to avoid reductions in reimbursement payments.32


We note a few limitations to our study that were imposed by our data. There were a relatively small number of hospitals (n = 21) with fully implemented basic EHRs, making it difficult to detect effects and nearly impossible to reliably assess hospitals with comprehensive EHRs. Regardless of this limitation, statistically significant associations were found. Also, we may have underestimated hospital/nurse EHR users. Some hospitals may have had EHRs implemented on some units but not all. The AHA EHR adoption database only distinguishes “all” or “some” units with adoption. Because of the nature of our nurse survey, we could not examine unit-level associations. This study represents a very early demonstration of the potential effects of EHR implementation, not necessarily meaningful use as defined by the regulation.4 Response bias was noted in the collection of the AHA EHR data supplement, and higher quality hospitals may have participated.27 Finally, we acknowledge that the dates of the nurse survey and AHA EHR supplement are not parallel; however, EHRs may take years to fully implement.5 Therefore, we assume that the nurse respondents working in hospitals with basic EHRs were actively using the technology at the time of the nurse survey.


Our findings suggest that the implementation of a basic EHR, including CPOE, shows promise in bringing about improved and more efficient nursing care, better care coordination, and safety for patients. With the passage of the HITECH Act, EHRs are rapidly becoming part of the daily practice of the bedside nurse. Nurse leaders hold an important position to emphasize the capability EHRs have in creating seamless transitions for patients throughout the care continuum to ensure appropriate user buy-in and rapid uptake. The degree to which nurse leaders support the growth of technology and champion its use in the clinical setting is bound to affect the success of EHR implementation and, subsequently, patient care.


The authors would like to acknowledge Linda H. Aiken, PhD, RN, principal investigator of the Multi-State Nursing Care and Patient Safety survey, for permission to use the data and for her thoughtful comments on the article, and Douglas Sloane, PhD, for his helpful methodological consultation. The authors would also like to thank Ryan Keating and Mihir Khokani for assistance with manuscript preparation.

Funding Information/Disclaimers/Disclosures: This project was supported by AHRQ K08-HS-018534 (Kutney-Lee, PI) and NINR R01-NR-004513 (Aiken, PI), T32-NR-007104 (Aiken, PI), and P30-NR005043 (Aiken, PI). The content is solely the responsibility of the authors and does not necessarily represent the official views of the Agency for Healthcare Research and Quality or the National Institute of Nursing Research. The funding sources had no role in the study design, data collection, analysis, interpretation, or writing of the report.


An earlier version of this article was presented at the Academy Health Annual Research Meeting, June 28, 2010, in Boston, Massachusetts.

The authors declare no conflict of interest.


1. Institute of Medicine. To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press; 1999.
2. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001.
3. Jha AK, DesRoches CM, Kralovec PD, et al. A progress report on electronic health records in U.S. hospitals. Health Aff. 2010;29(10):1951–1957. [PubMed]
4. Blumenthal D, Tavenner M. The “meaningful use” regulation for electronic health records. NEJM. 2010;363(3):501–504. [PubMed]
5. Hillestad R, Bigelow J, Bower A, et al. Can electronic medical record systems transform health care? Potential benefits, savings, and costs. Health Aff. 2005;24(5):1103–1117. [PubMed]
6. Shamliyan TA, Duval S, Du J, et al. Just what the doctor ordered. Review of the evidence of the impact of computerized physician order entry system on medication errors. Health Serv Res. 2008;43(1):32–53. [PMC free article] [PubMed]
7. McCullough JS, Casey M, Moscovice I, et al. The effect of health information technology on quality in U.S. hospitals. Health Aff. 2010;29(4):647–654. [PubMed]
8. Menachemi N, Saunders C, Chukmaitov A, et al. Hospital adoption of information technologies and improved patient safety: a study of 98 hospitals in Florida. J Healthc Manag. 2007;52(6):398–410. [PubMed]
9. Menachemi N, Chukmaitov A, Saunders C, et al. Hospital quality of care: does information technology matter? The relationship between information technology adoption and quality of care. Health Care Manage Rev. 2008;33(1):51–59. [PubMed]
10. Amarsingham R, Plantinga L, Diener-West M, et al. Clinical information technologies and inpatient outcomes. Arch Intern Med. 2009;169(2):108–114. [PubMed]
11. Ash JS, Berg M, Coiera E. Some unintended consequences of information technology in health care: the nature of patient care information system-related errors. J Am Med Inform Assoc. 2004;11(2):104–112. [PMC free article] [PubMed]
12. Campbell EM, Sitig DF, Ash JS, et al. Types of unintended consequences related to computerized provider order entry. J Am Med Inform Assoc. 2006;13(5):547–556. [PMC free article] [PubMed]
13. Wachter RM. Expected and unanticipated consequences of the quality and information technology revolutions. JAMA. 2006;295:2780–2783. [PubMed]
14. Furukawa MF, Raghu TS, Shao BM. Electronic medical records, nurse staffing, and nurse-sensitive patient outcomes: evidence from California hospitals, 1998–2007. Health Serv Res. 2010;45(4):941–957. [PMC free article] [PubMed]
15. Han YY, Carcillo JA, Venkataraman ST, et al. Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system. Pediatrics. 2005;116(6):1506–1512. [PubMed]
16. Koppel R, Metlay JP, Cohen A, et al. Role of computerized physician order entry systems in facilitating medication errors. JAMA. 2005;293(10):1197–1203. [PubMed]
17. Culler SD, Hawley JN, Naylor V, et al. Is the availability of hospital IT applications associated with a hospital’s risk adjusted incidence rate for patient safety indicators: results from 66 Georgia hospitals. J Med Syst. 2007;31(5):319–327. [PubMed]
18. Metzger J, Welebob E, Bates DW, et al. Mixed results in the safety performance of computerized physician order entry. Health Aff. 2010;29(4):655–663. [PubMed]
19. Waneka R, Spetz J. Health information technology systems’ impact on nurses and nursing care. J Nurs Adm. 2010;40(12):509–514. [PubMed]
20. Burns LB, Gassert AC, Cipriano PF. Smart technology, enduring solutions. JHIM. 2008;22(4):24–30. [PubMed]
21. Dykes P, Cashen M, Foster M, et al. Surveying acute care providers in the U.S. to explore the impact of HIT on the role of nurses and interdisciplinary communication in acute care settings. JHIM. 2006;20(2):36–44. [PubMed]
22. DesRoches C, Donelan K, Buerhaus P, et al. Registered nurses’ use of electronic health records: findings from a national survey. Medscape J Med. 2008;10(7):164. [PubMed]
23. Kutney-Lee A, McHugh MD, Sloane DM, et al. Nursing: a key to patient satisfaction. Health Aff. 2009;28(4):w669–w677. [PMC free article] [PubMed]
24. American Hospital Association. Hospital EHR Adoption Database. Chicago, IL: American Hospital Association; 2009.
25. American Hospital Association. AHA Annual Survey Database. Chicago, IL: American Hospital Association; 2007.
26. Smith HL. A double sample to minimize bias due to non-response in a mail survey. In: Ruiz-Gazen A, Guilbert P, Haziza D, Tille Y, editors. Survey Methods: Applications to Longitudinal Investigations, to Health, to Electoral Investigations, and to Studies in Developing Countries. Paris: Dunod; 2008. pp. 334–339.
27. Jha AK, DesRoches CM, Campbell EH, et al. Use of electronic health records in U.S. hospitals. N Engl J Med. 2009;360:1628–1638. [PubMed]
28. Kane RL, Shamliyan T, Mueller C, et al. AHRQ publication 07-E005. Rockville, MD: Agency for Healthcare Quality and Research; 2007. Nursing Staffing and Quality of Patient Care.
29. Aiken LH, Sloane DM, Klocinski JL. Hospital nurses’ occupational exposure to blood: prospective, retrospective, and institutional reports. Am J Public Health. 1997;87:103–107. [PubMed]
30. Gerolamo AM. Measuring adverse outcomes in inpatient psychiatry: the reliability of nurse recall. Arch Psychiatr Nurs. 2008;22:95–103. [PubMed]
31. Mitchell PH, Shortell SM. Adverse outcomes and variations in organization of care delivery. Med Care. 1997;35(suppl 11):NS19–NS32. [PubMed]
32. Centers for Medicare and Medicaid. Medicare and medicaid programs; electronic health record incentive program; final rule. Fed Regist. 2010;75(144):44314–44588. [PubMed]