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Logo of jroyalcgpracBJGP at RCGPBJGP at PubMed CentralJ R Coll Gen Pract at PubMed CentralRCGP homepage
 
J R Coll Gen Pract. 1975 December; 25(161): 916–923.
PMCID: PMC2159849

Telephone messages received by seven general practices

Abstract

Telephone calls were recorded in seven general practices in Aylesbury in a study of communications received from the hospitals, local health authority (L.H.A.), social services department, and other sources, but excluding calls from patients.

Analysis of 855 telephone calls revealed patterns of communication with the staff of the practices which have not previously been recorded. The general practitioners were central in communications from all sources except the local health authority, while calls to health visitors came overwhelmingly from the local health authority. Community nurses received only 36 (four per cent) of all the calls despite the interests expressed by hospital nursing staff in their responses to a postal questionnaire. A hypothesis is advanced to explain this discrepancy between interest and action.

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Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Barnes PK, Hoile RW. Emergency admissions to a general medical unit: a survey of the accompanying letters, with recommendations. Br Med J. 1969 Nov 15;4(5680):424–425. [PMC free article] [PubMed]
  • Greenlick MR, Freeborn DK, Gambill GL, Pope CR. Determinants of medical care utilization: the role of the telephone in total medical care. Med Care. 1973 Mar-Apr;11(2):121–134. [PubMed]
  • Long A, Atkins JB. Communications between general practitioners and consultants. Br Med J. 1974 Nov 23;4(5942):456–459. [PMC free article] [PubMed]
  • Reedy BL, Rue ER. Gazetteer of general practices in the Aylesbury area. Br Med J. 1973 Jul 14;3(5871):92–95. [PMC free article] [PubMed]
  • Strain JE, Miller JD. The preparation, utilization, and evaluation of a registered nurse trained to give telephone advice in a private pediatric office. Pediatrics. 1971 Jun;47(6):1051–1055. [PubMed]
  • Williams P, Wallace BB. General practitioners and psychiatrists--do they communicate? Br Med J. 1974 Mar 16;1(5906):505–507. [PMC free article] [PubMed]

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