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Br J Gen Pract. 2007 July 1; 57(540): 580.
PMCID: PMC2099643

Mangin on QOF

Richard Thomas, Senior Clinical Tutor

I am no great lover of the Quality and Outcomes Framework (QOF) introduced to general practice for payment from the NHS. However I believe that the thrust of Mangin and Toop's editorial1 in the June 2007 issue is wrong. I can see how the QOF may appear to some to lead British GPs to coerce patients into accepting care that they do not want, but I do not believe that this is inevitable.

I dispute ‘the message that QOF priorities are the most important aspects of care.’ What happened with the introduction of QOF is that the delivery of chronic care clinics by nurses has been accelerated, probably because it is perceived as a cheaper option. Unfortunately, nurses are good at following protocols and less good at asking difficult questions of the evidence behind them. This is the trend that I believe leads to uninformed treatment, but it is not due to QOF — it was already happening as the preferred method of delivering chronic disease management in primary care. The effect is that I am less likely to manage life-shortening chronic conditions such as atherosclerosis. Paradoxically, QOF has in some ways reduced the importance of these conditions.

Looking at my working week as a part-time GP, less than 6% of my face-to-face time is spent with the main purpose of delivering care for QOF-related conditions, mainly epilepsy and COPD.

The introduction of QOF has provided software that reminds me when the patient in front of me has important medical conditions which may benefit from being addressed. I can do this after the problems my patient brings to the consultation. We can have an informed discussion together considering the QOF reminders, my clinical knowledge of the evidence, and the patient's viewpoint. Informed dissent is the opposite of treatment and is built into the contract. Without informed dissent the QOF would have the intention of coercion. What the contract actually does is to reward informed discussion. This counteracts the chronic care delivery in nurse-led clinics.

The QOF merely provides a framework for doctors to manage disease. It is the doctor's own professional values and interpretation of the evidence which determines how that framework is shared with patients and the joint decisions applied.


1. Mangin D, Toop L. The Quality and Outcomes Framework: what have you done to yourselves? Br J Gen Pract. 2007;57:435–137. [PMC free article] [PubMed]

Articles from The British Journal of General Practice are provided here courtesy of Royal College of General Practitioners