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Most doctors feel that they provide good to above-average patient care. However, Canadian physicians rarely receive feedback about their clinical performance or patient outcomes. Although both of us believe that we provide excellent patient care, we have never received any data on our clinical performance or patient outcomes compared with other physicians or benchmarks. How can we learn to improve our provision of care without objective measures of our performance?
Measurement is a key first step toward improving quality. In the last decade, there have been movements in the United States, United Kingdom and Australia to systematically mea sure quality-of-care indicators. Some of these programs, called pay-for-performance programs, have linked financial rewards to the provision of health care.1–3 Quality is typically assessed by evidenced-based, process-of-care measures, such as the proportion of patients with myocardial infarction who are receiving β-blocker therapy at the time of discharge from hospital or the fraction of eligible women who receive Papanicolaou smears. Process-of-care measures are generally selected because they are relatively easy to assess and theoretically relate to important patient outcomes, such as survival.
There are various pay-for-performance models (Box 1).1,4,5 Their structure depends on several factors, including intended recipient of the reward (an individual or group) and the type of payment scheme. Performance can be measured and rewarded at the individual, group, hospital or regional level. Analysis of the care provided by groups recognizes that the quality of care depends on multiple providers; however, it is challenging to link the reward to an individual physician's efforts. Various payment schemes can be used: high-quality care can be rewarded or low-quality performance can be penalized based on quality benchmarks. Performance-related reimbursement can vary from a small bonus to a sizable proportion of overall clinical income. For example, a US Medicare project provides a 2% bonus to the highest quality hospitals, and in the United Kingdom about 25% of general practitioners' income can depend on achieving quality targets.2,6 Ontario's new primary care models include incentive payments for preventive measures, up to a maximum of $2200 for each of childhood immunizations, influenza vaccines, fecal occult blood testing, Pap smears and mammograms.
In this issue of CMAJ (page 1705), Millett and colleagues7 report on their study of 2 facets of pay-for-performance incentives: whether financial incentives improve process-of-care measures and whether financial incentives improve patient outcomes. Using a study population of patients with diabetes in 32 participating primary care practices in southwest London, England, the authors examined the impact of pay-for-performance incentives introduced in 2004 on the documentation of smoking status and on the delivery of smoking cessation advice. They reported that the proportion of patients who had their smoking status recorded increased from 90.0% in 2003 to 98.8% in 2005 and that the proportion of patients who received smoking cessation advice increased from 48.0% to 83.5% during this period. They noted that the prevalence of smoking in the study population decreased from 20.0% in 2003 to 16.2% in 2005. Improvements were generally greatest in the groups with the poorest performance in the 2003 study period and among ethnic minorities — populations that traditionally receive lower quality care. Hence, these efforts may have helped to reduce variation in care between groups. The study by Millett and colleagues provides some evidence for the positive impact of pay-for-performance incentives on important measures of care.
These findings prompt a key question about pay-for-performance initiatives:9 Do these incentives result in improved patient outcomes or do they just lead to improved documentation and use of processes of care? For example, in the study by Millet and colleagues, we don't know if the patients acted on smoking cessation advice by seeking cessation programs. Cohort studies that examine pre-and post-intervention trends cannot control for secular trends (e.g., toward decreased smoking), which makes it difficult to ascribe the observed effect to the intervention alone.
Translating these findings into a Canadian context brings challenges. First, Millett and colleagues evaluated the delivery of care in a single geographic area with a different health care delivery model. The amount of ethnic diversity in this population may be different from that in most areas of Canada, although clinicians in Canadian urban centres may see similar diversity. Second, it is difficult to discern the impact that the pay-for-performance incentive had on individual physicians because the data were aggregated across practices. Finally, the entire UK pay-for-performance program relied on a comprehensive, well-developed referral program for smoking cessation, which is not available to the same extent throughout Canada. Despite these challenges, the study by Millett and colleagues is a step in the right direction to measure and improve the processes of care for an important health issue. Their findings provide motivation to continue to study financial incentives as a tool to improve the quality of health care delivery.
Overall, pay-for-performance incentives have been criticized for a variety of reasons (Box 2). The relative lack of high-quality studies on the benefit of these incentives appears contradictory to our usually stringent evidence-based requirements in other areas, such as pharmaceutical and technology interventions.9 Some studies have found improvements in process-of-care documentation but no improvement in patient outcomes.4 Other studies have suggested that the benefits observed could be achieved at less cost through other strategies.10 There is much uncertainty about how to implement pay-for-performance programs, including the selection and unit of measures, the size of incentives and how to account for patient complexity.5 Pay-for-performance incentives may result in a focus on conditions or diseases that have easily reportable and measurable processes of care.10 The desire to “go for the money” in a time-constrained clinical encounter may distract the physician from other important issues such as the patient's quality of life or counselling. By rewarding some areas but not others, payers are explicitly ascribing value to certain diseases and conditions over others.
The study by Millett and colleagues underscores the importance of reliable and timely feedback mechanisms to measure the quality of health care. Such mechanisms require the use of information technology, such as electronic medical records. In the United Kingdom, incentive payments were provided to general practitioners during the first 3 years of the program to cover additional infrastructure costs regardless of performance.1 In North America, the cost of implementing electronic record keeping has been a barrier to these programs.
Measurement of quality of care and provision of rewards for performance are not the same thing — only after mea-surement skills are developed can we consider incentive strategies. Canadian efforts in quality measurement should first learn to walk well before trying to run. Canadian physicians must have access to the quality information technology resources and measurement systems that other countries have been using for years to inform physicians about health care quality and clinical outcomes. Any strategies that do not include this fundamental foundation will have limited effect.
No physician chooses to provide low-quality health care, especially if an opportunity to provide better care is available. Like other Canadian physicians, we would welcome the opportunity to receive individualized feedback and suggested intervention strategies to help us better pursue excellence in patient care. Pride and professional ethos have been identified as drivers in quality improvement.3,9 We agree with rewarding quality care that improves patient outcomes. What is the best method to reward quality that in turn improves patient outcomes still remains uncertain.
@ See related article page 1705
Chaim Bell is supported by a New Investigator Award from the Canadian Institutes for Health Research.
This article has been peer reviewed.
Contributors: Both authors contributed substantially to the conception and design of the manuscript, drafted the article and revised it critically for important intellectual content, and gave final approval of the version to be published.
Competing interests: None declared.
Correspondence to: Dr. Chaim M. Bell, St. Michael's Hospital, 30 Bond St., Toronto ON M5B 1W8; fax 416 864-5485; ac.no.otnorot.hms@clleb