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BMJ. 1991 May 11; 302(6785): 1129–1132.
PMCID: PMC1669839

Surveys of patient satisfaction: II--Designing a questionnaire and conducting a survey.

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Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Baker R. Development of a questionnaire to assess patients' satisfaction with consultations in general practice. Br J Gen Pract. 1990 Dec;40(341):487–490. [PMC free article] [PubMed]
  • Eardley A, Lancaster G, Elkind A. Made to measure survey. Health Serv J. 1990 Nov 29;100(5229):1773–1773. [PubMed]
  • Hall JA, Dornan MC. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Soc Sci Med. 1988;27(6):637–644. [PubMed]
  • Fitzpatrick R. Surveys of patients satisfaction: I--Important general considerations. BMJ. 1991 Apr 13;302(6781):887–889. [PMC free article] [PubMed]
  • Linn LS, Greenfield S. Patient suffering and patient satisfaction among the chronically ill. Med Care. 1982 Apr;20(4):425–431. [PubMed]
  • Hall JA, Feldstein M, Fretwell MD, Rowe JW, Epstein AM. Older patients' health status and satisfaction with medical care in an HMO population. Med Care. 1990 Mar;28(3):261–270. [PubMed]
  • Davies AR, Ware JE, Jr, Brook RH, Peterson JR, Newhouse JP. Consumer acceptance of prepaid and fee-for-service medical care: results from a randomized controlled trial. Health Serv Res. 1986 Aug;21(3):429–452. [PMC free article] [PubMed]
  • Snider EL. The elderly and their doctors. Soc Sci Med Med Psychol Med Sociol. 1980 Dec;14A(6):527–531. [PubMed]

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