Search tips
Search criteria 


Logo of brjgenpracRCGP homepageJ R Coll Gen Pract at PubMed CentralBJGP at RCGPBJGP at RCGP
Br J Gen Pract. 1993 September; 43(374): 390–392.
PMCID: PMC1372527

Monitoring the standard of deputizing services.


The standard of medical care provided by deputizing services is important for patients receiving care and for doctors using the service. The monitoring of these standards is discussed here in terms of what should be measured, how this should be done, and who should carry out this monitoring. The features to be taken into account include professional values, accessibility, clinical competence, and ability to communicate. Various bodies, such as the deputizing services, family health services authorities, and individual doctors and patients will usefully be involved in assessing standards. The future might hold radical solutions to the management of out-of-hours calls. These solutions could involve patients, general practitioners and the deputizing services. The result must be that patients receive the best possible care.

Full text

Full text is available as a scanned copy of the original print version. Get a printable copy (PDF file) of the complete article (631K), or click on a page image below to browse page by page. Links to PubMed are also available for Selected References.

Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Bain DJ. Deputising services: the portsmouth experience. Br Med J (Clin Res Ed) 1984 Aug 25;289(6443):471–473. [PMC free article] [PubMed]
  • Dixon RA, Williams BT. Patient satisfaction with general practitioner deputising services. BMJ. 1988 Dec 10;297(6662):1519–1522. [PMC free article] [PubMed]
  • Williams BT, Dixon RA, Nicholl JP. Provision of first contact care out of hours in four urban areas in England. Br Med J (Clin Res Ed) 1985 Dec 14;291(6510):1689–1692. [PMC free article] [PubMed]
  • Iliffe S, Haug U. Out of hours work in general practice. BMJ. 1991 Jun 29;302(6792):1584–1586. [PMC free article] [PubMed]
  • Cubitt T, Tobias G. Out of hours calls in general practice: does the doctor's attitude alter patient demands? Br Med J (Clin Res Ed) 1983 Jul 2;287(6384):28–30. [PMC free article] [PubMed]
  • Bollam MJ, McCarthy M, Modell M. Patient's assessment of out of hours care in general practice. Br Med J (Clin Res Ed) 1988 Mar 19;296(6625):829–832. [PMC free article] [PubMed]
  • Rashid A, Jagger C. Attitudes to and perceived use of health care services among Asian and non-Asian patients in Leicester. Br J Gen Pract. 1992 May;42(358):197–201. [PMC free article] [PubMed]
  • Dixon RA, Williams BT. Twelve months of deputising: 100 000 patient contacts with eighteen services. Br Med J. 1977 Feb 26;1(6060):560–563. [PMC free article] [PubMed]
  • Dixon RA, Williams BT. Deputising services. Br Med J. 1978 Nov 18;2(6149):1431–1432. [PMC free article] [PubMed]
  • Williams BT, Dixon RA, Knowelden J. B.M.A. deputizing service in Sheffield, 1970. Br Med J. 1973 Mar 10;1(5853):593–599. [PMC free article] [PubMed]
  • Sheldon MG, Harris SJ. Use of deputising services and night visit rates in general practice. Br Med J (Clin Res Ed) 1984 Aug 25;289(6443):474–476. [PMC free article] [PubMed]

Articles from The British Journal of General Practice are provided here courtesy of Royal College of General Practitioners