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J R Soc Med. 1992 May; 85(5): 277–278.
PMCID: PMC1294605

Why 100 patients failed to keep an outpatient appointment-audit in a dermatology department.


Failure to keep outpatient appointments is common at all clinics and various explanations may be offered. One hundred attending patients who had failed to keep their previous dermatology clinic appointment were asked the reason for their non-attendance. Many and varied reasons were given but illness (28%), and problems related to appointments (33%) were prominent. They were also asked how they had obtained a further appointment. Stricter follow-up of non-attenders by the hospital including informing the GP, and subsequent GP action if necessary, may improve attendance figures.

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Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • McGlade KJ, Bradley T, Murphy GJ, Lundy GP. Referrals to hospital by general practitioners: a study of compliance and communication. BMJ. 1988 Nov 12;297(6658):1246–1248. [PMC free article] [PubMed]
  • Andrews R, Morgan JD, Addy DP, McNeish AS. Understanding non-attendance in outpatient paediatric clinics. Arch Dis Child. 1990 Feb;65(2):192–195. [PMC free article] [PubMed]

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