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J R Soc Med. 1991 September; 84(9): 522–523.
PMCID: PMC1293409

Patients' views on how to run hospital outpatient clinics.


To investigate patients' views and expectations when attending outpatient clinics a questionnaire-based study was performed. The questionnaires asked about appointment systems, continuity of care, staff appearance, chaperons and medical students. Patients wanted fixed appointment times, to see the same doctor on successive visits, for the staff to be formally dressed and to have chaperons during examination. The number of medical students should be restricted especially for women patients. Staff should be sensitive to patients' needs.

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Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Banerjee AK. Does a doctor's dress-style matter? Med J Aust. 1988 Aug 1;149(3):168–168. [PubMed]
  • Harrison AT. Appointment systems: evaluation of a flexible system offering patients limited choice. Br Med J (Clin Res Ed) 1988 Mar 5;296(6623):685–686. [PMC free article] [PubMed]
  • Morrell DC, Evans ME, Morris RW, Roland MO. The "five minute" consultation: effect of time constraint on clinical content and patient satisfaction. Br Med J (Clin Res Ed) 1986 Mar 29;292(6524):870–873. [PMC free article] [PubMed]
  • Roland MO, Bartholomew J, Courtenay MJ, Morris RW, Morrell DC. The "five minute" consultation: effect of time constraint on verbal communication. Br Med J (Clin Res Ed) 1986 Mar 29;292(6524):874–876. [PMC free article] [PubMed]
  • Ridsdale L, Carruthers M, Morris R, Ridsdale J. Study of the effect of time availability on the consultation. J R Coll Gen Pract. 1989 Dec;39(329):488–491. [PMC free article] [PubMed]
  • Bertakis KD. The communication of information from physician to patient: a method for increasing patient retention and satisfaction. J Fam Pract. 1977 Aug;5(2):217–222. [PubMed]

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