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J R Soc Med. 1991 June; 84(6): 345–346.
PMCID: PMC1293281

Accident & Emergency Department's response to patients' inquiries by telephone.


A prospective survey of all telephone calls for medical advice to the Accident & Emergency Department of Leicester Royal Infirmary was undertaken. The objectives of the study were to quantitate the frequency and circumstances related to these inquiries. Over the study period of 10 days, details of 154 telephone calls were recorded. The results demonstrated the perception of the general public, that the A & E department was the most logical place to contact. Only 30% (46) attempted to seek advice from their general practitioner prior to calling the department.

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Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Perrin EC, Goodman HC. Telephone management of acute pediatric illnesses. N Engl J Med. 1978 Jan 19;298(3):130–135. [PubMed]
  • Strasser PH, Levy JC, Lamb GA, Rosekrans J. Controlled clinical trial of pediatric telephone protocols. Pediatrics. 1979 Nov;64(5):553–557. [PubMed]
  • Verdile VP, Paris PM, Stewart RD, Verdile LA. Emergency department telephone advice. Ann Emerg Med. 1989 Mar;18(3):278–282. [PubMed]
  • Greitzer L, Stapleton FB, Wright L, Wedgwood RJ. Telephone assessment of illness by practicing pediatricians. J Pediatr. 1976 May;88(5):880–882. [PubMed]
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  • Dunn JM. Warning: giving telephone advice is hazardous to your professional health. Nursing. 1985 Aug;15(8):40–41. [PubMed]
  • Selbst SM, Korin J. The telephone in pediatric emergency medicine. Pediatr Emerg Care. 1985 Jun;1(2):108–110. [PubMed]

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