Search tips
Search criteria 


Logo of archemedLink to Publisher's site
Arch Emerg Med. 1992 June; 9(2): 162–168.
PMCID: PMC1285854

Waiting times and patient satisfaction in the accident and emergency department.


A survey of the waiting times and patients' opinions of these times was undertaken in a busy district general hospital A&E department. The various components of the overall waiting time are analysed and specific points of the patients' attendance, where waiting times were prolonged, are identified. Standards are derived which is hoped may result in 75% of patients being satisfied with the duration of their wait. The current levels of achievement are compared with these standards. Suggested and actual improvements to the department to improve our performance are described.

Full text

Full text is available as a scanned copy of the original print version. Get a printable copy (PDF file) of the complete article (646K), or click on a page image below to browse page by page. Links to PubMed are also available for Selected References.

Selected References

These references are in PubMed. This may not be the complete list of references from this article.
  • Dixon PN, Morris AF. Casual attendances at an accident department and a health centre. Br Med J. 1971 Oct 23;4(5781):214–216. [PMC free article] [PubMed]
  • Williams K. Who uses the accident service? Injury. 1984 Jul;16(1):35–37. [PubMed]

Articles from Archives of Emergency Medicine are provided here courtesy of BMJ Group