|Home | About | Journals | Submit | Contact Us | Français|
Dr Murdock and colleagues (June 2002 JRSM1) think that non-attendance should be addressed by overbooking. I suggest a method that will give an idea of who will or will not attend. Instead of an appointment, a letter is sent to the patient with a date and phone number. The patient is asked to phone on that date and arrange an appointment time. Those who do not phone will not be attending.